Console Error Message: Error unable to create the directory: ...\openfin\logs

Overview

The legacy Lightweight OpenFin installer displays a console window to the end-user during the installation process.

An 'Error unable to create the directory: ...\openfin\logs' error may appear in the Installer UI console window if the installer is unable to create the log directory.

For more information on the OpenFin Lightweight installer please see our article here: https://openfin.zendesk.com/knowledge/articles/360017968032/en-us?brand_id=2790986

Potential Causes

• The logged-in user does not have sufficient rights to create a folder in %LocalAppData%

Troubleshooting steps

1. Ensure the logged-in user has sufficient rights to create a folder in %LocalAppData%