Message Source Source: RVM Log
Failed on HttpSendRequest()
Error Code: 12157
Error Text: An error occurred in the secure channel support
- Open "Internet Options" through their windows search bar
- Select the "Advanced" tab
- Go to the "Security" section, specifically the options that say "Use SSL X.X" and "Use TLS X.X"
- If they have SSL selected, they are using the unsupported protocol
Unselect the SSL option and select the TLS options. Try opening the app.
System / driver updates might also resolve: "The windows error code 12157 is generally generated due to errors reported by the driver itself meaning that this error is a software problem or compatibility issues between the hardware installed and the system being used"