Overview
Message Source Source: Debug Log (Runtime)
[1156:1204/081203.954:INFO:electron_api_app.cc(1858)] An unexpected termination occurred in the renderer process of the application with the UUID "ABC".
Reason: crashed. Exit code: -1073740791
Potential Causes
A quick search returned some potential causes based on similar issues reported in other applications:
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- Outdated Drivers: This error code is commonly associated with outdated drivers, particularly graphics card drivers. Updating your drivers to the latest version may resolve the issue.
- Software Interference: Certain software, such as D3DGear or Anti Virus software, has been known to cause this error. If you have such software installed on your system, uninstalling it may help. Alternatively, allow listing OpenFin processes could also be beneficial.
- Corrupt System Files or Disk Issues: The error could occur due to problems with the operating system or the disk. Corrupt system files, malware infection, or issues with the Windows installation could lead to this error. In some cases, resetting or reinstalling Windows may be necessary.
- Renderer crash article for further analysis: Troubleshooting Guide: Renderer Crash
If the above steps does not help much, we would recommend you to provide us the complete RVM and Debug logs from the incident time line:
Logs can be found in below locations:
Runtime Version Manager: %localappdata%\openfin\logs\rvm.log
OpenFin Runtime: `%localappdata%\openfin\cache<security realm><runtime version>\debug.log
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