Runtime Message: Uncaught (in promise) NotAllowedError: play() failed because the user didn't interact with the document first.

Overview

Error Source: debug.log (Runtime)

This article explores the reasons why the 'Uncaught (in promise) NotAllowedError: play() failed because the user didn't interact with the document first' could be output to the runtime debug log.

Potential Causes

• This error occurs when an audio file is played without the user interacting with the DOM first. More information on this error is available here.

Solutions:

--autoplay-policy=no-user-gesture-required

The --autoplay-policy=no-user-gesture-required can be added to the runtime arguments which will resolve this issue.  More information on how the apply the flag can be found in our Configuring Runtime Arguments article.