Application Fails to load - No Errors or Warnings

Overview

After launching the application, or following the installation of an application, it is possible for the application to fail to load without errors.

Potential Causes: 

• AV software blocking the launch
• Application Error on launch

Troubleshooting steps:

1. Validate that the OpenFin processes, 'openfin.exe, and 'openfinRVM.exe', are allow listed with any security software running on the local system
2. Check the windows task manager to see if any OpenFin processes remain from a previous launch.  The details tab provides information on the processes running (selecting the extra column "command line" will be helpful to investigate whether any OpenFin processes are left running from a previous launch).
   
   Windows Task Manager 
   
3. Check the verbose.log file located in %LocalAppData%\openfin\logs and validate the RVM launched the Runtime:

   [1234:12345] INFO- Launching the runtime:

   Followed by:

   [2960:12345] INFO- Monitoring process handle: 000006B8

4. Check the runtime debug.log located in %LocalAppData%\openfin\cache\<security realm>\<runtime version>\ for any errors.  If you have a query about a message discovered in the log file, please use this Help Centres search feature.  
5. Check the local system event viewer for system or security errors.  A useful resource for checking the local system event viewer can be found here: https://www.windowscentral.com/how-use-event-viewer-windows-10

If this article has not helped you resolve your issue process, please report and create a ticket HERE or email us at [e-mail]